Organiser agreement
Version 2026-11-10 · Binding terms for organisations that publish events on Rally Labs™. You must accept the current version before an event can be set to Active.
1. Platform role
Rally Labs provides software and payment orchestration. You are the event organiser and host. Rally is not the promoter, venue, or seller of the experience. Supporters contract with you for the event; Rally helps you collect and check tickets.
2. Payments & chargebacks
Card money settles through Paystack to your subaccount as configured. You remain financially responsible for chargebacks, disputed transactions, and fraudulent sales on your events. You authorise Rally to recover disputed amounts from future settlements or by invoice where Paystack or a bank holds Rally or you liable.
3. Cancellations & refunds
If your event is cancelled or postponed, you must fund 100% of buyer refunds for affected paid tickets within a reasonable time (target: seven days of the cancellation notice), unless a lawful alternative (such as a postponed date accepted by the buyer) applies. Rally's platform fee on paid tickets is non-refundable once processing has occurred. You will not represent Rally as the party that cancelled the event.
4. Settlement timing
Paystack and bank settlement timing apply. Rally may delay enabling payouts or flag settlements where sales show suspicious patterns, chargeback risk, or material complaints before the event concludes — so buyers and the platform are not left carrying loss if an event does not run.
5. Permits, safety & capacity
You warrant that you hold (or will hold in time) all required municipal permits, liquor licences, venue contracts, and safety clearances, and that you will not sell or admit beyond the venue's legal capacity. Capacity tools in Rally are aids; legal capacity remains your responsibility.
6. Personal information (POPIA)
Attendee and supporter data collected for your event must be used for operating that event and related communication only, unless the person has opted into marketing. You will not sell attendee lists. Rally's privacy notice explains platform processing; you remain responsible for how you use data under your control.
7. Acceptance
Accepting this agreement in Rally (settings or when publishing) records the version and timestamp against your organisation. Material updates require re-acceptance before new events go live.