Terms of use
Last updated 10 November 2026 · Rally Labs™ platform terms for buyers and visitors in South Africa.
Who we are
Rally Labs provides software for organisations (churches, clubs, schools, NPOs and similar) to publish event pages, sell tickets, take donations and pledges, attribute referrals, and check people in. Rally Labs is a technology and ticketing platform. We are not the event host, venue, promoter, or bank. The organisation that publishes the event is responsible for the event itself.
Payments
Card payments are taken on Paystack. Rally never asks for your card number. Money for an organisation's event settles to that organisation's Paystack subaccount as configured. Rally's platform fee on paid tickets (if any) is taken as configured for that organisation. Donations and pledge commitments are not charged a Rally platform fee. Gateway and bank fees may still apply.
A successful card payment is the one confirmed by Paystack, not only the page you land on after checkout. Offline EFT is successful when the organisation marks it received.
Tickets, donations, pledges
A ticket is a registration at the published price. A donation is money given now. A pledge is a commitment for later (money, goods, or service) and may be recorded without immediate card payment. After the event end date, new giving on that event closes.
Cancellations, postponements & refunds
If an event is cancelled or postponed, the organisation that published it is responsible for funding and processing buyer refunds in line with South African consumer law and their own published event policy. Rally may process a card refund through Paystack when the organisation (or Rally support on their instruction) requests it. See our refund policy.
Where a Rally platform fee was taken on a paid ticket, that platform fee is non-refundable once payment processing has occurred, unless Rally agrees otherwise in writing. Gateway fees are governed by Paystack / the bank.
Your data
How we handle personal information is described in our privacy notice (including POPIA).
Organisations
Organisations use Rally under these terms plus the organiser agreement, which must be accepted before an event can go live.