Refund policy

Last updated 10 November 2026 · How refunds work when you buy through Rally Labs™.

Who refunds what

The organisation that published the event is responsible for deciding and funding refunds when an event is cancelled, postponed, or otherwise fails to deliver what was sold — in line with the Consumer Protection Act and any event-specific terms they publish. Rally Labs provides the tools to process a card refund via Paystack when instructed by that organisation (or by Rally support acting on their instruction).

Platform fee

If Rally collected a platform fee on a paid ticket, that fee is non-refundable once payment processing has occurred, unless Rally agrees otherwise in writing. This does not remove any rights you have against the organisation for the ticket price itself.

How to ask

Contact the organisation first (details are on the event page). They can refund completed card payments from their Rally payments screen. Offline EFT refunds are arranged directly with the organisation.